Job Description
We are seeking a Help Desk Support Specialist to join our elite technical team in Glendale, AZ. This is a Direct Hire position offering a dynamic environment where your technical expertise will directly impact our organization's efficiency. If you are passionate about solving problems and providing exceptional user support, this is the perfect opportunity to advance your career.
Key Benefits:
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- Retirement plan (401k) with company match.
- Professional development and certification reimbursement.
Responsibilities
- Provide exceptional first-level technical support for hardware, software, and network connectivity issues via phone, email, and remote access.
- Diagnose and resolve complex technical problems related to desktops, laptops, printers, and peripherals.
- Install, configure, and maintain operating systems (Windows/macOS) and application software.
- Manage and prioritize incoming IT support tickets to ensure rapid resolution and high customer satisfaction.
- Document all technical issues, resolutions, and standard operating procedures in the knowledge base.
- Collaborate with senior IT staff to troubleshoot escalated issues and implement technical solutions.
- Perform routine system updates, security patches, and asset inventory management.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- 1-3 years of verifiable experience in a Help Desk or Technical Support role.
- Strong working knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, VPNs, and cloud services (AWS/Azure).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks effectively in a fast-paced, high-volume environment.
- ITIL Foundation certification is a strong plus.