Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support while advancing your career in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth. Apply today to become part of our award-winning organization!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Manage Active Directory accounts and group policies
- Document tickets in ServiceNow with detailed resolution steps
- Deploy and configure workstations/laptops in corporate environments
- Train users on security best practices and new systems
- Collaborate with network/infrastructure teams on escalations
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and manage priorities
- Valid Ohio driver's license required for occasional on-site visits