Job Description
Join our dynamic IT team in Detroit as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. At InnovateTech Solutions, we empower employees with cutting-edge tools and foster a collaborative, growth-oriented environment. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in our community. Ready to launch your IT career in a supportive setting? Apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions using ITSM software (ServiceNow/Jira) with detailed ticketing
- Deploy and configure desktop/laptop systems, printers, and mobile devices
- Train users on new technologies and security protocols
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and process improvements
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of experience in technical support/help desk environments
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional on-call duties