Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Corpus Christi! We're seeking a tech-savvy professional to provide exceptional user support and resolve technical challenges for our growing client base. Enjoy competitive benefits, flexible scheduling, and opportunities for career advancement in a collaborative environment.
What We Offer:
- Comprehensive health insurance and retirement plans
- Professional development stipend
- Modern remote/hybrid work options
- Monthly team-building events
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems and maintain SLA response times
- Deploy and configure new workstations and peripherals
- Document solutions in knowledge base for team-wide reference
- Provide remote and on-site technical support to 150+ users
- Collaborate with network/security teams on escalated issues
- Conduct quarterly IT training sessions for staff
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficient in Active Directory, Office 365, and VPN solutions
- Strong diagnostic skills for Windows/macOS/Linux systems
- Excellent written/verbal communication abilities
- Experience with ServiceNow or Jira ticketing systems
- Bachelor's degree in IT or related field preferred