Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a customer-focused professional to deliver exceptional technical support across our organization. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations for our 500+ employees. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to work with cutting-edge technology.
Responsibilities
- Diagnose and resolve technical issues including hardware malfunctions, software glitches, and network connectivity problems
- Provide remote and in-person support via phone, email, and ticketing systems
- Document all interactions and resolutions in ITSM platforms
- Deploy and manage end-user devices (laptops, mobile, peripherals)
- Collaborate with IT teams on security protocols and system updates
- Train users on new technologies and best practices
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+ or similar certification preferred
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira)
- Customer service mindset with problem-solving aptitude