Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Mesa, AZ! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations across 500+ employees. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Manage service tickets using Zendesk and maintain SLA compliance
- Deploy and configure Windows 10/11 workstations and peripherals
- Document solutions in knowledge base for future reference
- Collaborate with network and security teams on escalated incidents
- Conduct user training on new systems and best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or similar IT certification required
- Proficiency in Active Directory, Office 365, and SCCM
- Strong diagnostic skills for Windows/macOS/Linux environments
- Excellent written and verbal communication abilities
- Experience with ticketing systems and ITIL processes
- Ability to lift 20 lbs for hardware maintenance tasks