Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist and become the go-to technical hero for our dynamic team! We're seeking a customer-focused professional to deliver exceptional IT support across hardware, software, and network systems. In this vital role, you'll troubleshoot complex issues with patience and precision while maintaining our high standards of service excellence. Enjoy a collaborative environment with modern tools, ongoing training opportunities, and the chance to grow your career in a rapidly expanding tech company.
Our Chula Vista headquarters offers competitive benefits, flexible work options, and a culture that celebrates innovation and work-life balance. If you're passionate about technology and dedicated to empowering users through seamless support, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve desktop/laptop problems, including OS crashes, application errors, and peripheral connectivity
- Manage user accounts, permissions, and access control systems across Microsoft Active Directory
- Document all support tickets, resolutions, and system changes in ServiceNow with detailed notes
- Install, configure, and maintain workstations, printers, and network infrastructure
- Collaborate with network and security teams on escalated incidents and system deployments
- Deliver on-site and remote training on software applications and security protocols
- Monitor system performance and proactively address potential IT risks
Qualifications
- 3+ years of experience in IT help desk support or desktop administration
- CompTIA A+ certification or equivalent technical certification required
- Expertise in Windows 10/11, macOS, Microsoft 365, and enterprise software suites
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Proven ability to troubleshoot hardware, software, and connectivity issues systematically
- Exceptional customer service skills with experience in high-volume support environments
- Familiarity with ITIL processes and ticketing systems (ServiceNow preferred)
- Valid California driver's license for occasional on-site equipment maintenance