Job Description
Join our dynamic team as a Help Desk Support Specialist in Boston, MA! We're seeking a tech-savvy problem-solver to deliver exceptional user support in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a company that values innovation and employee development.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and network troubleshooting
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with IT infrastructure teams on complex escalations
- Train users on security protocols and best practices
Qualifications
- 2+ years in technical support or help desk role
- CompTIA A+/Network+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira)
- Strong communication and customer service skills
- Ability to prioritize tasks in high-pressure situations