Job Description
Join our dynamic team in Baton Rouge as a Help Desk Support Specialist! We're seeking tech-savvy individuals passionate about delivering exceptional customer service. As a key member of our IT department, you'll be the first point of contact for troubleshooting technical issues, ensuring seamless operations for our clients. Enjoy competitive compensation, growth opportunities, and a collaborative work environment. Apply today to kickstart your IT career in the heart of Louisiana!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage service tickets and document resolutions in ITSM systems
- Deploy and configure new equipment including workstations and peripherals
- Train end-users on security best practices and software applications
- Collaborate with network and security teams on complex incidents
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional on-call duties