Job Description
Join our award-winning IT support team in the heart of San Francisco! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our innovative clients. Enjoy a competitive salary, comprehensive benefits, and a $5,000 sign-on bonus to kickstart your career with us.
Our culture thrives on collaboration and continuous learning, with opportunities for certifications and career advancement. Located in a vibrant downtown workspace with modern amenities and flexible scheduling options.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security protocols, and application compatibility problems
- Document all interactions and solutions using our ticketing system with 100% accuracy
- Collaborate with senior engineers on complex system outages and escalations
- Conduct user training sessions for new software deployments and system updates
- Maintain inventory of IT assets and assist with hardware procurement processes
Qualifications
- 2+ years of experience in technical support or help desk environments
- Proficiency in Windows OS, macOS, and cloud platforms (Office 365, G Suite)
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Exceptional communication abilities with emphasis on customer empathy
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Ability to work flexible hours including occasional weekend on-call rotations