Job Description
Join our award-winning IT support team in Albuquerque and kickstart your career with an exclusive $2,500 sign-on bonus! We're seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today and take the first step toward advancing your IT career in the Land of Enchantment!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage Active Directory accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles in ServiceNow
- Collaborate with network and infrastructure teams on escalated technical issues
- Conduct employee training on cybersecurity best practices and software applications
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows 10/11, Microsoft 365, and remote support tools
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Valid driver's license and reliable transportation