Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on innovation. Apply today to kickstart your career in one of Nebraska's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticketing systems and resolve user inquiries within SLA targets
- Deploy and configure desktop/laptop systems across the organization
- Document solutions and maintain knowledge base articles
- Collaborate with IT infrastructure teams on complex escalations
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years of experience in IT help desk or technical support
- Proficiency with Windows/macOS, Active Directory, and cloud services
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with diagnostic tools
- Excellent written/verbal communication abilities
- Ability to work flexible hours including occasional on-call duties