Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Albuquerque, NM! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31, 2023. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a tech-forward environment. You'll be the first point of contact to resolve technical issues, ensuring seamless operations for our 500+ employees. If you're passionate about problem-solving and customer service, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Troubleshoot Windows 10/11, Microsoft 365, and Active Directory environments
- Manage service tickets in ServiceNow with SLA compliance
- Deploy and configure new workstations and peripherals
- Document solutions in knowledge base and SOPs
- Collaborate with network and security teams on escalated issues
- Conduct user training on IT systems and security protocols
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or Microsoft 365 Fundamentals certification required
- Expert knowledge of Windows OS, Active Directory, and Office 365
- Strong diagnostic skills for hardware/software issues
- Excellent written/verbal communication and customer service skills
- Experience with ServiceNow or similar ticketing systems
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits