Job Description
Are you a tech-savvy troubleshooter looking for a rewarding career in the vibrant tech scene of Austin, Texas? TechHorizon Solutions is looking for a Help Desk Support Specialist to join our elite team. We are thrilled to offer a $2,000 Sign-On Bonus for candidates who are ready to make an immediate impact.
In this role, you will be the first point of contact for our internal and external clients, ensuring seamless IT operations. Whether it's resolving hardware glitches, managing software licenses, or guiding users through new technologies, your expertise will be the backbone of our IT department.
Why Join Us?
- Generous Compensation: Competitive salary up to $75k plus the $2,000 Sign-On Bonus.
- Modern Environment: Work with cutting-edge tools and cloud infrastructure in Austin's booming tech hub.
- Career Growth: Clear pathways to advancement into System Administration or Network Engineering.
Don't miss this chance to advance your career in one of America's most livable cities. Apply today!
Responsibilities
- Tier 1 Support: Provide exceptional technical support via phone, email, and ticketing systems to diagnose and resolve hardware and software issues efficiently.
- Incident Management: Log, track, and manage all IT help desk tickets using tools like Jira Service Desk or ServiceNow to ensure timely resolution.
- Hardware & Software Deployment: Set up, configure, and deploy workstations, laptops, and peripherals for new hires, ensuring all systems are fully operational.
- User Training: Conduct onboarding sessions and provide end-user training to ensure staff are proficient with company systems and security protocols.
- Network Troubleshooting: Assist in diagnosing connectivity issues, VPN access problems, and local area network (LAN) configuration challenges.
- Asset Management: Maintain accurate inventory records of IT assets, including monitoring warranty status and coordinating repairs or replacements.
Qualifications
- Experience: 1-3 years of experience in IT Help Desk, Technical Support, or Customer Service roles.
- Education: Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Technical Skills: Proficient in Microsoft Windows (10/11), Microsoft Office Suite, and basic knowledge of Active Directory concepts.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot technical problems creatively and logically under pressure.
- Flexibility: Willingness to work occasional evenings or weekends to support critical system maintenance windows.