Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Fort Wayne, IN! We're seeking a tech-savvy problem-solver to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues including Windows OS, Office 365, and network connectivity
- Manage service tickets using Jira/ServiceNow with SLA compliance
- Deploy and configure workstations, peripherals, and mobile devices
- Document resolutions and create knowledge base articles
- Collaborate with network/infrastructure teams on escalated issues
- Conduct user training on new systems and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in help desk or technical support role
- CompTIA A+ certification required (Network+ preferred)
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent communication and customer service abilities
- Familiarity with ITIL processes and ticketing systems
- Ability to work flexible hours including occasional on-call duties