Job Description
Join our dynamic IT team and enjoy the security of weekly paychecks while making a tangible impact! TechSolutions Tulsa is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers immediate compensation every week, competitive benefits, and a supportive environment for professional growth. If you're ready to launch your career in tech with reliable income, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Diagnose and resolve user problems including Windows OS, Microsoft 365, and enterprise applications
- Document incidents, solutions, and asset updates in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Conduct employee onboarding for new devices and software deployments
- Maintain IT security protocols including password resets and access management
Qualifications
- 1+ years of hands-on help desk or technical support experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation