Job Description
Join our dynamic IT team at InnovateTech Solutions, where we empower businesses through cutting-edge technology. We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients across Albuquerque. If you thrive in fast-paced environments and love solving complex puzzles, this is your opportunity to grow with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document tickets accurately in IT service management systems
- Install and configure workstations, printers, and network equipment
- Train end-users on security protocols and best practices
- Collaborate with senior engineers on escalated technical problems
- Monitor system performance and report anomalies
- Maintain asset inventory and software licensing compliance
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, VPN, and cloud services (O365, AWS)
- Excellent written/verbal communication skills
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license for occasional on-site visits