Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Louisville, KY with flexible scheduling needs to provide essential technical support to our growing client base. This hands-on role offers unparalleled training opportunities in network administration, system troubleshooting, and cybersecurity fundamentals. Work with cutting-edge technologies while maintaining a healthy work-life balance through our flexible hour options. Perfect for students, career changers, or anyone seeking part-time tech experience without sacrificing growth potential.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex network infrastructure projects
- Assist with security audits and compliance initiatives
- Train end-users on new software deployments
Qualifications
- High school diploma or equivalent (CompSci degree preferred)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with Windows 10/11 and macOS operating systems
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to work independently with minimal supervision
- Flexible availability to cover varied support hours
- Valid driver's license and reliable transportation