Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage ticketing system with SLA adherence
- Train employees on cybersecurity best practices
- Document solutions and update knowledge base
- Collaborate with IT infrastructure team on system improvements
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years in technical support role
- CompTIA A+/Network+ certification preferred
- Proficiency in Windows/macOS and Active Directory
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication
- Experience with ServiceNow or similar ticketing systems