Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Wichita! We're urgently seeking tech-savvy professionals to deliver exceptional user support across our growing organization. This role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills make a real impact. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA compliance and accurate documentation
- Install, configure, and maintain desktop/laptop systems and peripherals
- Provide user training on company applications and security protocols
- Collaborate with network and security teams on escalated incidents
- Contribute to IT asset inventory management and lifecycle tracking
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency with remote desktop tools (TeamViewer, AnyConnect)
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with service desk software (ServiceNow, Jira Service Desk)