Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Durham, NC! We're seeking a tech-savvy professional to deliver exceptional user support with flexible scheduling options. Enjoy a collaborative environment where your problem-solving skills shine while maintaining work-life balance. Our competitive package includes professional development opportunities and a modern workspace designed for innovation. Apply today and become part of a company that values flexibility and growth!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage Active Directory accounts, permissions, and group policies
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with network/infrastructure teams on complex technical escalations
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Proficiency in Microsoft Office 365 and cloud applications
- Strong diagnostic skills for Windows/macOS environments
- Excellent written/verbal communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, Zendesk)
- Ability to work flexible hours including occasional evenings/weekends
- Valid NC driver's license for occasional on-site support