Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lincoln, NE! We're urgently seeking tech-savvy professionals to deliver exceptional user experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today to kickstart your career in IT support!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document all interactions and resolutions in ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT systems and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of technical support experience required
- Proficiency with Windows OS, Microsoft Office, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ServiceNow or similar ticketing systems
- Ability to work flexible hours including occasional on-call duties