Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a customer-focused tech enthusiast to deliver exceptional support to 500+ users across our dynamic organization. If you're passionate about solving complex technical challenges while delivering world-class service, this is your opportunity to excel in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and security incidents
- Deploy and configure end-user devices including laptops, peripherals, and mobile devices
- Document all ITSM tickets in ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated incidents
- Develop and maintain user documentation for IT procedures
- Conduct new hire technology onboarding and training sessions
Qualifications
- 3+ years of enterprise-level help desk or desktop support experience
- CompTIA A+, Network+, or equivalent certification required
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (ServiceNow preferred)
- Exceptional communication skills with ability to translate technical concepts
- Ability to manage competing priorities in fast-paced environments