Job Description
Join our award-winning IT team at Pacific Tech Solutions! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our Honolulu-based clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in paradise. If you're ready to solve complex tech challenges while making a real impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions with precision
- Document all incidents using ServiceNow ticketing system
- Deploy and configure end-user devices (laptops, peripherals, VoIP)
- Collaborate with network engineers on infrastructure escalations
- Conduct employee onboarding and IT security training
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory and Office 365
- Experience with Service Desk ticketing systems
- Excellent communication and problem-solving skills
- Ability to work rotating on-call shifts
- BS in Computer Science or related field preferred