Job Description
Join TechSolutions Inc.'s elite IT Support team as an IT Support Trainee! We're seeking motivated individuals ready to launch their tech careers in Chicago's vibrant business district. This immediate-hire opportunity combines hands-on training with real-world experience in enterprise IT environments. You'll work alongside certified engineers to master network administration, system troubleshooting, and cybersecurity protocols. Our 3-month intensive training program includes mentorship, certification prep, and direct placement into full-time roles. Enjoy competitive pay, flexible scheduling, and a dynamic work culture in the heart of downtown Chicago. Don't miss this fast track to a rewarding IT career!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux systems
- Provide Tier 1 support for 200+ employees via ticketing systems and live chat
- Deploy and configure desktop/laptop hardware and peripherals
- Document technical procedures and maintain asset inventory
- Assist with network monitoring and security protocol implementation
- Collaborate with senior engineers on complex system outages
- Participate in weekly training sessions and certification workshops
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic knowledge of OS troubleshooting (Windows 10/11, macOS)
- Customer service mindset with strong communication skills
- Ability to lift 30lbs and work in a dynamic office environment
- Proficient with Microsoft Office 365 and diagnostic tools
- Valid driver's license and reliable transportation
- Availability for evening/weekend on-call rotation (1/month)
- Passion for continuous learning and technology trends