Job Description
Join our dynamic IT team at TechSolve Solutions and become the go-to hero for resolving technical challenges! We're seeking a passionate Help Desk Support Specialist to deliver exceptional service to our Scottsdale-based clients. If you thrive in fast-paced environments and enjoy turning technical frustrations into seamless solutions, this role is your next career leap.
Our Scottsdale office offers modern amenities, collaborative workspaces, and a culture that values innovation and work-life balance. Enjoy competitive benefits including health insurance, 401k matching, and professional development opportunities. Start your career journey tomorrow with our streamlined onboarding process.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and on-site technical support for 200+ end-users
- Manage ticket lifecycle using ServiceNow and JIRA platforms
- Deploy and configure network printers, mobile devices, and peripherals
- Document solutions in knowledge base with clear, actionable steps
- Collaborate with network and security teams on escalated incidents
- Conduct quarterly IT training sessions for staff
Qualifications
- 2+ years of hands-on help desk experience in corporate environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong diagnostic skills for hardware troubleshooting
- Excellent verbal/written communication with customer service mindset
- Experience with Service Desk ticketing systems
- Ability to lift 30lbs for equipment maintenance
- Valid Arizona driver's license for occasional on-site visits