Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our Columbus-based clients. This is your chance to grow in a fast-paced environment with competitive benefits and career advancement opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using ServiceNow platform
- Install, configure, and maintain Windows 10/11 workstations
- Provide user training on Microsoft Office 365 applications
- Document incidents, resolutions, and knowledge base articles
- Collaborate with network and security teams on escalated issues
- Monitor system performance and recommend improvements
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with service desk software (ServiceNow/BMC Remedy)
- Ability to work flexible hours including occasional weekends