Job Description
Join Nevada Tech Solutions as a Help Desk Support Specialist and become the hero of our clients' technical challenges! We're seeking a dedicated professional to deliver exceptional customer service while resolving IT issues with precision and empathy. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of Las Vegas. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document all interactions and resolutions in ticketing systems
- Escalate complex issues to Tier 2/3 support teams with detailed context
- Conduct remote system configurations and software installations
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or customer support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills with network fundamentals
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to remain calm under pressure and manage multiple priorities