Job Description
Join our dynamic team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a tech-savvy problem-solver to deliver exceptional IT support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact. If you're passionate about technology and customer service, apply today to advance your career with an industry leader.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all support cases using ticketing systems (e.g., Jira, ServiceNow)
- Install, configure, and maintain desktop/laptop systems
- Collaborate with IT teams on complex troubleshooting and system upgrades
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or technical support experience
- Strong knowledge of Windows OS, Microsoft Office 365, and cloud applications
- CompTIA A+, Network+, or equivalent certification preferred
- Excellent communication and customer service skills
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in a fast-paced environment
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Valid driver's license and reliable transportation