Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment. Apply today to become part of our innovative tech family!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage service tickets in ITSM systems with SLA compliance
- Document solutions and create knowledge base articles
- Assist with hardware/software deployments and asset management
- Collaborate with IT teams on complex technical escalations
- Conduct user training on IT systems and security protocols
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ certification (or equivalent technical certification)
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong diagnostic and troubleshooting skills with network fundamentals
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work independently and prioritize competing requests