Job Description
Join our dynamic team as an immediate hire Help Desk Support Specialist in Atlanta, GA! We're seeking a tech-savvy professional to deliver exceptional IT support across our organization. This full-time role offers competitive compensation, growth opportunities, and the chance to make an immediate impact in a fast-paced environment.
As a critical member of our IT department, you'll troubleshoot hardware/software issues, maintain system integrity, and provide world-class user support. Perfect for candidates eager to launch or advance their IT careers with hands-on experience in enterprise-level systems.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for 200+ users
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Manage IT assets including deployment, imaging, and inventory control
- Create and maintain detailed documentation for SOPs and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of experience in help desk or technical support roles
- CompTIA A+/Network+ certification or equivalent experience
- Expertise in Windows 10/11, macOS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks and manage multiple incidents simultaneously