Job Description
Join TechFlow Solutions and transform your career with our weekly-paying Help Desk Support role in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic team. Enjoy competitive pay, modern equipment, and a collaborative environment where your problem-solving skills shine. Apply today and get paid weekly while making an immediate impact!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Manage ticketing system with SLA compliance and timely resolution
- Diagnose and resolve network connectivity problems
- Install/configure OS and applications across Windows/macOS environments
- Document all troubleshooting procedures and solutions
- Train users on security protocols and best practices
- Collaborate with IT team on infrastructure improvements
Qualifications
- 2+ years of Help Desk/IT support experience
- CompTIA A+ or equivalent certification
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of Active Directory and networking fundamentals
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks
- Customer service mindset with patience and empathy