Job Description
Join our award-winning IT team in Omaha as a Help Desk Support Specialist! We're seeking a customer-focused tech enthusiast to deliver exceptional technical support to our growing client base. This direct-hire opportunity offers competitive benefits, career growth, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and making a tangible impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage IT asset inventory and software deployment processes
- Document incidents, resolutions, and knowledge base articles
- Collaborate with network and security teams for escalated issues
- Train end-users on new technologies and best practices
- Maintain high customer satisfaction through proactive communication
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- Proficiency in Active Directory, Office 365, and ticketing systems
- CompTIA A+/Network+ certification preferred
- Strong troubleshooting skills for hardware/network issues
- Excellent written/verbal communication abilities
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional on-site support