Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in sunny Miami, FL! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This is your chance to launch or accelerate your career in IT with competitive pay, comprehensive benefits, and a collaborative work environment. No delays—start making an impact day one!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 200+ users
- Manage ticketing system with SLA adherence and documentation
- Deploy and configure desktop/laptop equipment and peripherals
- Collaborate with network and security teams on escalated issues
- Create user documentation and training materials
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or similar certification preferred
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional weekends