Job Description
Join our dynamic team as an immediate hire Help Desk Support Specialist in Mesa, AZ! TechSolutions Inc. is seeking tech-savvy professionals to resolve critical IT issues and empower our workforce. This contract role offers competitive pay, flexible scheduling, and the chance to make an immediate impact. If you thrive in fast-paced environments and excel at customer-centric problem-solving, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Diagnose and resolve network connectivity, system crashes, and application errors
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all incidents, resolutions, and asset updates in ITSM systems
- Collaborate with senior IT teams to escalate complex technical problems
- Deliver user training on security protocols and software best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 1+ years of experience in help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service skills with ability to de-escalate situations
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible hours including occasional weekends