Job Description
Join our dynamic team as a Help Desk Support Specialist in Portland, OR! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all support interactions using IT service management tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior IT staff on complex troubleshooting
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in technical support or help desk role
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent experience
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation