Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Henderson, NV! We're urgently seeking tech-savvy professionals to deliver exceptional user experiences while resolving hardware/software issues. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software/network issues
- Manage helpdesk tickets using ServiceNow/Jira platforms
- Onboard new employees with device setup and account provisioning
- Create/update knowledge base articles for recurring issues
- Collaborate with Tier 2/3 engineers for complex escalations
- Maintain inventory of IT assets and software licenses
Qualifications
- 2+ years of IT help desk support experience
- Proficiency in Windows 10/11 and macOS troubleshooting
- CompTIA A+ or equivalent certification required
- Strong knowledge of Active Directory and Office 365
- Excellent customer service and communication skills
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional weekends