Job Description
Join TechFlow Solutions' award-winning IT team as a Help Desk Support Specialist in vibrant Austin! We're seeking a customer-focused tech enthusiast to deliver exceptional support to our growing enterprise clients. This direct hire role offers career growth, competitive benefits, and the chance to work with cutting-edge technology in one of America's most innovative cities.
Our ideal candidate thrives in fast-paced environments and possesses a passion for resolving technical challenges. You'll be the first point of contact for employees, providing expert troubleshooting and maintaining seamless IT operations. If you're ready to elevate your career in tech support while enjoying Austin's dynamic culture, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document all support tickets and solutions in ServiceNow with detailed notes
- Deploy and configure laptops, peripherals, and mobile devices
- Train users on cybersecurity best practices and new software implementations
- Collaborate with network and system administrators on complex escalations
- Maintain inventory of IT assets and software licenses
Qualifications
- 3+ years of experience in corporate IT help desk support
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and problem-solving skills
- Ability to lift 30lbs and work flexible hours during system outages
- Bachelor's degree in Computer Science or related field preferred