Job Description
Join our dynamic IT team in Greensboro, NC! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is a high-impact role where you'll be the first point of contact for resolving hardware, software, and network issues. If you thrive in fast-paced environments and excel at troubleshooting complex problems, apply today and become a vital part of our innovation-driven culture.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain hardware/software systems
- Create and update technical documentation for troubleshooting procedures
- Collaborate with senior IT staff on network security and system upgrades
- Manage service tickets and maintain SLA compliance
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and network troubleshooting
- Strong analytical skills and ability to diagnose complex technical problems
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Ability to work flexible hours including occasional weekends
- Valid North Carolina driver's license required for on-site support