Job Description
Join our award-winning IT team as a Help Desk Support Specialist in St. Louis, MO! We're seeking a tech-savvy professional to deliver exceptional user experiences through prompt issue resolution and proactive system maintenance. Enjoy a collaborative environment with cutting-edge technology and opportunities for career advancement. Apply today to become part of our innovative workforce!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document incidents, solutions, and asset configurations in ITSM systems
- Deploy and configure workstations, laptops, and mobile devices
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new systems and best practices
- Monitor system health and perform preventive maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ITSM tools (ServiceNow, Jira, etc.)
- Ability to work flexible hours including occasional on-call duties