Job Description
Join our dynamic IT team in Albuquerque as a Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional user support across our organization. You'll be the first point of contact for troubleshooting hardware/software issues, ensuring seamless operations for our 500+ employees. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of New Mexico.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Manage IT service tickets using Jira and ServiceNow platforms
- Deploy and configure hardware/software systems across Windows/macOS environments
- Create user documentation and training materials for common IT processes
- Collaborate with network/security teams on escalated incidents
- Maintain inventory of IT assets and equipment
- Provide on-site support for office equipment setup/maintenance
Qualifications
- 2+ years of experience in technical support or help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems and ITIL processes
- Excellent written/verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Valid New Mexico driver's license (for occasional site visits)