Job Description
Join TechConnect Solutions in New Orleans and revolutionize your career with our flexible Help Desk Support role! We're seeking tech-savvy professionals who thrive in adaptable environments while delivering exceptional service. Enjoy work-life balance with customizable hours (7 AM - 7 PM core availability) while supporting diverse clients in our vibrant city. Our collaborative culture offers growth opportunities, competitive benefits, and cutting-edge technology to solve real-world challenges. If you're passionate about technology and value flexibility, this is your perfect fit!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems across Windows/macOS systems
- Manage ticketing systems with SLA compliance and customer satisfaction focus
- Document troubleshooting processes and create knowledge base articles
- Collaborate with IT teams on infrastructure upgrades and security protocols
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft Office 365
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS)
- Excellent written/verbal communication and customer service skills
- Ability to work independently with flexible schedule requirements
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Valid Louisiana driver's license for occasional on-site support