Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. You'll be the first point of contact for troubleshooting hardware, software, and network issues while maintaining a positive customer experience. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today to become part of our innovative tech community!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote tools
- Document incidents, resolutions, and asset management in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Deploy and maintain workstations, peripherals, and software installations
- Conduct user training on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or desktop support
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- CompTIA A+ or similar certification preferred
- Excellent communication and customer service skills
- Ability to prioritize tasks and work under pressure