Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Atlanta! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This is your chance to launch your career in a fast-paced environment with competitive compensation and growth opportunities. Start immediately and become the go-to problem-solver for our 500+ employees.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing system (ServiceNow/Jira) with SLA adherence
- Deploy and configure desktop/laptop equipment and peripherals
- Document solutions in knowledge base for future reference
- Collaborate with network/server teams on complex escalations
- Conduct user training on new systems and best practices
Qualifications
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and VPN technologies
- Strong diagnostic skills for Windows 10/11 and macOS
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Valid Georgia driver's license for occasional equipment runs