Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology with unmatched flexibility! InnovateTech Solutions is seeking motivated individuals to provide essential technical support while accommodating your schedule. Enjoy a hybrid work model with on-site and remote options, competitive compensation, and comprehensive training programs designed to accelerate your growth. Perfect for students, career changers, or those seeking work-life balance. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users via phone, email, and remote support
- Install, configure, and maintain desktops, laptops, peripherals, and network equipment
- Create and maintain user accounts, permissions, and security protocols
- Document technical issues, resolutions, and asset inventory in ticketing systems
- Collaborate with senior engineers on complex troubleshooting and system upgrades
- Provide basic cybersecurity awareness training to staff
- Participate in cross-departmental tech initiatives and process improvements
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems, networking concepts, and cloud platforms
- Strong problem-solving skills with customer service orientation
- Ability to work independently and manage time effectively in flexible schedules
- Excellent written/verbal communication skills and technical aptitude
- Valid driver's license for occasional on-site equipment transport
- Willingness to complete 3-month paid training program