Job Description
Join our dynamic IT team in Portland as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. You'll be the first point of contact for employees, ensuring seamless system operations through troubleshooting, hardware/software support, and documentation. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Create and update technical documentation and knowledge base articles
- Collaborate with senior IT staff on complex problem resolution
- Train end-users on IT systems and best practices
- Monitor system performance and security protocols
Qualifications
- 3+ years of experience in IT help desk or technical support
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong knowledge of networking fundamentals and cloud services
- Excellent communication and customer service skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to prioritize tasks in a fast-paced environment