Job Description
Join our innovative IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy a collaborative environment with growth opportunities and competitive benefits. If you're passionate about solving technical challenges and making a difference, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage IT service requests and tickets using ServiceNow/Jira systems
- Document resolutions and maintain accurate knowledge base articles
- Assist with onboarding/offboarding employees and asset management
- Collaborate with senior engineers on complex escalations
- Conduct periodic system health checks and preventative maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN configuration, and cloud services (O365)
- Strong troubleshooting skills with Windows 10/11 environments
- Excellent written/verbal communication abilities
- Experience with ticketing systems and ITIL best practices
- Ability to work flexible hours including occasional on-call duties
- Bachelor's degree in IT or related field preferred