Job Description
Join our award-winning IT team at TechSolutions Inc. and become the hero of our users' digital experience! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance in our vibrant St. Petersburg headquarters. As a key player in our customer-centric organization, you'll troubleshoot complex issues while enjoying competitive benefits, professional development opportunities, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Mac environments
- Manage service tickets using Jira and maintain SLA compliance
- Provide remote and on-site support for 500+ employees
- Document solutions in knowledge base and create user training materials
- Collaborate with network/infrastructure teams on system improvements
- Implement cybersecurity protocols for endpoint devices
- Lead quarterly technology workshops for staff development
Qualifications
- 3+ years in enterprise-level IT support or help desk role
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, Office 365, and remote access tools
- Experience with ServiceNow ticketing systems preferred
- Strong analytical skills with root-cause methodology
- Excellent written/verbal communication abilities
- Valid Florida driver's license for occasional site visits
- Bachelor's degree in IT or related field preferred