Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist in Arlington, TX! We're urgently seeking tech-savvy professionals to deliver exceptional IT support to our clients. Enjoy competitive benefits, flexible scheduling, and opportunities for career growth in a fast-paced environment. If you're passionate about solving technical challenges and providing outstanding customer service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Manage IT service tickets using Jira and ServiceNow platforms
- Document technical procedures and maintain knowledge base articles
- Collaborate with network and security teams for complex escalations
- Train end-users on system best practices and security protocols
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems and remote desktop tools