Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy problem-solver to deliver exceptional customer support across diverse platforms. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your expertise makes a real impact. Apply today to launch your career in one of Arizona's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1-2 technical support for 500+ users via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and security protocols
- Document ticket resolutions in ServiceNow with detailed technical notes
- Train end-users on cybersecurity best practices and new software deployments
- Collaborate with network and infrastructure teams on complex escalations
- Contribute to IT documentation and SOP improvements
Qualifications
- 2+ years experience in enterprise-level help desk or desktop support
- CompTIA A+ or equivalent technical certification required
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, Group Policy, and Azure AD
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent written/verbal communication and customer service skills
- Ability to prioritize tasks in fast-paced environments